Shipping policy

Last updated: July 2026

At HappyClaws, we work to ensure your order arrives safely and as quickly as possible. Below you'll find all the information related to the processing, dispatch, and delivery of our products.

1. Order Processing All orders begin processing once payment has been approved. Normal preparation time is 1 to 3 business days, depending on product availability and order volume. Orders placed on weekends or holidays will begin processing the next business day.

2. Coverage We currently ship throughout Chile. Some products may also be available for international shipping, subject to logistical availability and shipping costs.

3. Estimated Delivery Times Delivery times are estimates and may vary depending on the customer's location, the carrier, and the product's origin.

For products shipped directly from an international supplier, delivery may extend up to 30 business days in exceptional cases due to logistics or customs processes.

4. Products Shipped from Different Warehouses HappyClaws works with domestic and international suppliers. As a result: a single order may arrive in separate packages; products may be dispatched from different warehouses; and orders may arrive on different dates, which is not an error.

5. Shipping Costs Shipping costs will be shown before completing your purchase and depend on: delivery address, order weight and dimensions, carrier, and active promotions. When applicable, HappyClaws may offer free shipping under certain promotional conditions.

6. Order Tracking Once your order has been dispatched, you will receive tracking information when available. Shipment status will depend on updates provided by the carrier.

7. Delays While we work to meet estimated timeframes, delays may occur due to causes beyond HappyClaws' control, such as: high logistics demand, weather conditions, customs processes, strikes, carrier operational issues, or force majeure events. In these situations, we will keep the customer informed and take reasonable steps to facilitate delivery.

8. Delivery Address It is the customer's responsibility to provide a complete and correct address. HappyClaws will not be responsible for delays, returns, or additional costs resulting from incorrect or incomplete information provided during purchase.

9. Delivered Orders Once the carrier records delivery at the address provided by the customer, responsibility for the product is considered fulfilled, unless there is evidence of loss, damage, or incorrect delivery attributable to the logistics process.

10. Products Damaged During Shipping If your order arrives visibly damaged, please contact us within 48 hours of receipt, sending: order number, photos of the packaging, photos of the product, and a brief description of the issue. HappyClaws will evaluate the case in accordance with its Returns and Warranty Policy.

11. Lost Orders If an order has not been delivered within a reasonable timeframe and tracking indicates a logistics issue, HappyClaws will open an investigation with the carrier or supplier. Once the loss is confirmed, we may offer: reshipping of the product, a refund of the amount paid, or store credit for a future purchase.

12. Important Information Published delivery timeframes are estimates and do not constitute a guarantee of an exact date. Some products sold by HappyClaws are shipped directly from domestic or international suppliers. Exceptional circumstances related to logistics, transport, or customs may affect originally estimated delivery times.

13. Contact If you have questions about your order or need help tracking a shipment, please write to us at: happyclaws26@gmail.com Our team will respond as soon as possible to assist you.

By using this website, you accept the Terms of Service, Privacy Policy, Shipping Policy, and Returns Policy in effect at the time of purchase.