Refund policy

At HappyClaws, we want buying for your pet to be a safe and hassle-free experience. If there's any issue with your order, we'll do everything we can to resolve it quickly and transparently.

HappyClaws Guarantee

All our products are covered against:

  • Products damaged during shipping.
  • Products with manufacturing defects.
  • Incorrect products.
  • Incomplete products.

If any of these situations occur, please contact us within 7 calendar days of receiving your order.

What do we need?

To evaluate your request, we'll only ask for:

  • Order number.
  • Photos or video clearly showing the issue.
  • A brief description of the problem.

Once reviewed, we may offer one of the following solutions:

  • Product replacement.
  • Full or partial refund.
  • Store credit for a future purchase.

The solution will depend on the type of issue and stock availability.

No return required

In many cases, you won't need to return the product. If the item has a manufacturing defect, arrived damaged, or you received the wrong product, we can process a solution without requiring the physical return of the item when applicable.

Exchanges by customer choice

If you'd like to exchange a product because it wasn't what you expected, you may request it within 7 days of delivery, provided that:

  • It has not been used.
  • It is clean.
  • It is in its original packaging.
  • All tags and accessories are intact.

Shipping costs associated with this type of exchange are the customer's responsibility.

Non-returnable and non-exchangeable products

For hygiene and pet safety reasons, we do not accept returns of:

  • Opened food.
  • Opened treats.
  • Medications or supplements.
  • Opened hygiene products.
  • Used products.
  • Beds, collars, harnesses, clothing, or toys showing signs of use, dirt, pet hair, odors, or washing.
  • Personalized or made-to-order products.

Order cancellation

If your order has not yet been processed for dispatch, you may request cancellation at no cost. Once the preparation or shipping process has begun, cancellation will be subject to the logistical status of the order.

Refunds

When a refund is applicable, it will be processed using the same payment method used for the purchase. Depending on your bank or payment provider, funds may take approximately 5 to 10 business days to appear.

Our commitment

At HappyClaws, we believe trust is built through great service. We will always seek to provide a fair, fast, and transparent solution so that you and your pet have the best possible experience.